CTECH

Press Release: Calgary IT Consulting Team Saves Downtown Oil & Gas Firm From a Computer Cowboy

Submitted by ulistic on May 17, 2012 - 08:55 AM | |

Calgary is known for its cowboy tradition, but what happens to your business IT systems when they’re managed by a computer cowboy? Business IT systems must be left to the professionals as one Calgary small business learned the hard way before calling in the cavalry from CTECH to fix things up.

CTECH is well-known across Calgary for its commitment to helping the vibrant oil and gas sector with professional IT support services as well as its 90-second help desk guarantee. Commitment to excellence makes CTECH stand out from the crowd.

Having a rock solid reputation in the Calgary energy community provides CTECH with a constant stream of junior oil and gas firms looking for a trustworthy resource for their IT support. This was the case when one of our clients referred us to a peer.

“We live the Go Giver model,” said CTECH President Carl Fransen. “We never bad mouth a competitor. Our competitors have reasons for the way they do things, even if it doesn’t follow many of the best practices CTECH believes in”.

Our new client purchased a secondhand IBM server from an IT firm in Calgary. Originally, this IBM server cost $10,000, and the second-hand price of $5,000 seemed like a great deal. However, when CTECH’s team of support engineers started to peel back the skin of the onion, this “great deal” made the business owner cry.

Purchases with no warranty coverage, failing hard drives and a list of components that had seen better days, this once great deal ended up costing this Calgary oil and gas environmental firm more than if the executives had invested in the right solution from day one.

After meeting with the decision makers, CTECH came up with a DELL solution that cost less than what had been spent on the secondhand server. The Dell solution would provide four times the power of the IBM server it replaced and everything else that our client required. They now enjoy the peace of mind of knowing that the DELL server solution has a 4-hour service guarantee. Regardless of what time of day or night service is needed, someone will have the issue resolved in four hours or less.

CTECH went above and beyond the call of duty by providing a wider range of services than its predecessor. Our client now has the right security on its network, ensuring that those with the need-to-know can access corporate records on the network; staff can work remotely when required; collaboration and sharing is enhanced, and all team members can share calendars, contacts, and information when necessary.

Our client also enjoys a corporate Intranet service that facilitates the management of compliance updates and business documents.

What we learned from this experience is how important it is to have IT support from a company that understands the needs of the Calgary oil and gas industry, knows how to design solutions that meet the budgets of Calgary businesses and can provide them with live help desk professionals around the clock.

CTECH provides this level of service for all clients in the Calgary region. We specialize in hotels and oil and gas; however, if you are relying on a “Computer Cowboy” for your IT, you may want to call us for a second opinion.